Rock Canyon Leather Shipping Policy

Shipping Methods

How will my items be shipped?

Many of our items ship directly from our suppliers to your door. In many cases, this allows us to expedite your order and keep down costs, so we can pass the savings along to you - our customer. Our suppliers utilize various methods to ship based on what they determine to be the best method for the item and your location; these include any of the following carriers: UPS Ground, FedEx Ground, United States Postal Service and LTL Freight for oversized items. At this time, we do not offer specific shipping options or express shipping services, so please shop well in advance when ordering gifts for special occasions.

Shipping Costs

How are the shipping costs figured?

Since our suppliers utilize a variety of shipping methods, to simplify shipping calculations, we price our shipping costs to you based on the standard UPS ground-rate table. The shipping rate calculator figures the shipping fees you pay based on the quantity, type, weight, and size of the items you purchase, as well as the ship-to location. To calculate shipping, simply add the desired item to your shopping cart, proceed to checkout, fill in your customer shipping information, and continue to review your charges.

PLEASE NOTE: The shipping calculator on the website may not provide an accurate quote for the freight shipment of Oversized Items. When shipping arrangements are made with the trucking carrier that will handle your delivery, the Customer Service Center will contact you before additional charges are added to cover freight/shipping costs.

Order Processing

After I place my order when will my item ship?

All estimated ship times are indicated on the website. Most items will ship within 7-10 business days. This is the approximate time an item takes to leave the warehouse after the order is placed and processed. Rock Canyon Leather and our suppliers strive to ship faster than the designated ship times whenever possible, and often we do! We provide the standard 7-10 business days as a rule of thumb, but you can check your order status on the website to determine the exact date your item is shipped.

Delivery Time

How long will it take for my item to be delivered?

The time in transit ranges from 1 – 6 days. This is the estimated time it takes the carrier to deliver the item. Time in transit begins when the shipping carrier picks up the package from the warehouse. This time period depends on what part of the country the item is being shipped from and to. After your order is processed, you can log in to your store account and check the order status of your shipment.

Order Status and Tracking

Will I be able to view the status of my order?

If you log into your account, you will be able to click on your order and view your order status.
The following designations are possible status types for your order:

• Processing - This is the status after you have just placed your order. At this level, your order will move through our system and be routed to the shipping department.
• Pending – Your order has been processed and is now in the hands of the shipping department, where they will package your item and prepare it for shipping.
• Shipped or Ready to Ship – At this stage your order has been picked up by the shipping carrier and is on its way to you. Most carriers provide tracking numbers that allow you to follow the package through the shipping process. If your item was shipped with a carrier that uses package tracking, your Tracking Number will be listed in your order status. If the package is sent via U.S. Postal Service, your status will display a Delivery Confirmation # which only indicates that you have received your package.
• Delivered – Your item has reached its destination.
• Closed – Your order has been completed.
• Backordered - The item is currently unavailable, and Customer Service will contact you to discuss options. You may wait for new inventory to arrive, select an alternative item, or cancel the order for a refund. (Refunds will be made to the original tender, any portion of the sale paid with a gift card or certificate will be credited back to the original form).
• Cancelled – The order has been cancelled.

Ship-to Availability

To which locations can I ship my items?

At this time, we ship only to the 48 contiguous states.

We do NOT ship orders to the following locations/addresses:

• - Alaska
• - Hawaii
• - Puerto Rico
• - Canada
• - Mexico
• - Anywhere outside the contiguous 48 United States
• - AFO, APO, DPO and all Military mail boxes.
• - P.O. Boxes
• - Prisons

Holiday Shipping

To shop and receive gifts before the holidays, when do I need to place my order?

Please plan ahead and shop early to allow for increased order volumes and possible shipping delays that come with the holiday season. We do not offer expedited delivery or rush services at this time.

Recommended Order by Date:

- Delivery is NOT Guaranteed -

For standard delivery on in-stock merchandise to most ZIP codes (not including freight delivery of oversized items)

Standard Shipping	Last Day to Order
Hanukkah	November 20th, 10 am EST
Christmas	December 4th, 10 am EST
Kwanzaa	December 4th, 10 am EST

Damaged Packages

What do I do if my package arrives damaged and the contents appear to be damaged as well?

If your package arrives damaged, immediately notify both the shipping/delivery carrier AND the Rock Canyon Leather Customer Service Center, and we will assist you.

If your oversized item shipped by freight carrier arrives with obvious and significant damage to the packaging, you may refuse and return the shipment based on those grounds. Please contact our Customer Service Center right away to notify us of the problem.